PPS Marketing Services is an authorised Financial Services Provider in terms of the Financial Advisory and Intermediary Services Act (FAIS)
(License no: 20329).
As a PPS short term insurance client, you have the right to the following information:
1. Information about your Financial Services Provider
Physical address: 6 Anerley Road, Parktown, 2193
Postal address: PO Box 1089, Houghton, 2041
Tel: 011 644 4200
Fax: 011 644 4400
E-mail address: info@pps.co.za
Website: www.pps.co.za
Legal status of Provider:
. As a licensed Financial Services Provider PPS Marketing Services may render financial advice and intermediary services under the
product category Short-term Insurance: Personal lines.
. PPS has been mandated by The Hollard Insurance Company Ltd (Hollard) to advise on and sell its products.
. As a licensed Financial Services Provider in terms of the FAIS Act, PPS Marketing Services accepts responsibility for the actions of its
representatives, acting within the scope and course of their employment.
. Our representatives meet the fit and proper requirements as prescribed by FAIS, and are qualified to assist you in a professional
manner with your financial requirements.
Disclosures:
. PPS Marketing Services has no shareholding in any Short-Term Insurance company.
. PPS Marketing Services has received more than 30% of its total commission from Hollard over the last calendar year.
. PPS Marketing Services is a direct marketer as defined in the FAIS Act and as such all calls are recorded.
. PPS Insurance Marketing Services has professional indemnity insurance cover.
. Broker commission is earned on short-term policies issued at a maximum of the following rates:
. -Motor insurance: 12.5% of Premium -Non-motor Insurance: 20% of premium
. Administrative fees are charged on policies (Commission and Fees are reflected in your Schedule of Insurance)
Compliance queries:
For any compliance related matter, you may contact our Compliance Officer:
Name: Lutendo Malada
Tel: 011 644 4200
E-mail: faiscompliance@pps.co.za
2. Information about your Product Supplier
The Hollard Insurance Company Limited is the short term insurer for your policy.
Physical address: 22 Oxford Road, Parktown, 2193
Postal address: P.O Box 87419, Houghton, 2041
Tel: 011 351 5000
Fax: 011 351 5001
Compliance contact details:
Tel: 011 351 5000
Fax: 011 351 5001
3. About SASRIA
The SASRIA policy covers events such as riots and strikes and is underwritten by SASRIA Limited.
Contact details:
Physical address: 22 Impala Rd , Chiselhurston, Sandton, 2196
Postal address: PO Box 7380, Johannesburg, 2000
Tel: 011 783 0171
Fax: 011 783 0781
SASRIA Compliance Department
Tel: 011 783 0171
Fax: 011 783 0781
The SASRIA premium payable is reflected on your Policy Document. Your SASRIA policy coupon will be attached to your policy document
4. Important matters for you to note:
. You are entitled to be informed of any material changes to the information above.
. Should you have a complaint regarding the advice or financial service rendered, first try to resolve it with PPS. Should the complaint
not be adequately resolved, you have the right to refer the matter to the FAIS Ombud on the contact details below.
. Should you have a complaint regarding a claim or the policy itself you may submit a written complaint to The Hollard Insurance
Company Ltd. Should the complaint not be adequately resolved, you have the right to refer the matter to The Short-Term Insurance
Ombudsman, on the contact details below.
. You are entitled to a grace period of 15 days from the due date within which to pay your premium. However, this period of grace
only applies from the second month on monthly policies. Please check your policy document to see what your payment date is.
. Should you not pay your premium on time, your policy will automatically be cancelled without notice. It is your responsibility to ensure
your premium has been paid on time.
. All material facts must be accurately, fully and properly disclosed to you. All information provided by you, or on your behalf, is your
own responsibility. You need to be satisfied with the accuracy of any transaction submitted by PPS on your behalf.
. Misrepresentation, incorrect or non-disclosure by you of any material facts or circumstances may impact negatively on any claims arising
from your insurance contract.
. You are entitled to a full copy of the policy. It is a legal document and you have a joint responsibility to ensure that you have
received the full contract. If you have not received a copy within 30 days, kindly contact PPS without delay. The policy wording and
the Insurance schedule must be read as one document.
. Do not sign any blank or incomplete documents. No Financial Services Provider may request or insist that you do so.
5. Compliance related queries
If a compliance matter has been resolved to your satisfaction, you may refer the matter to the FAIS
Ombudsman:
Name: Mr. Charles Pillai
Physical Address: Eastwood Office Park, Celtis House, Ground Floor, Lynwood Ridge, 0081
Postal Address: PO Box 74571, Lynwood Ridge, 0040
Tel: 0860 3247 66
Fax: 012 348 3447
6. Claims related queries
If you dispute the outcome of a claim, and have not resolved the matter with us to your satisfaction, you may refer the matter to the
Short-Term Insurance Ombud:
Postal Address: PO Box 32334, Braamfontein, 2017
Tel: 011 726 8900
Fax: 011 726 5501
|
|
|
